The Phnom Penh Water Supply Authority yesterday announced they would be refunding residents in Phnom Penh and Kandal province who were overcharged on their utility bills due to a technical error.
Prime Minister Hun Sen ordered the PPWSA to find a solution to the error during a speech on Monday.
According a statement released yesterday, the PPWSA will work to repay customers by subtracting the overpayments from their next bills.
“The Phnom Penh Water Supply Authority has received requests from many customers to rebate the overpaid amount that was calculated wrong on their bill next month,” the statement said.
The PPWSA said in a separate statement that future bills will be late as it corrects the technical error that led to the overcharging.
“In order to repay the cash that was calculated wrong, the PPWSA has to adjust billing systems software, which requires the PPWSA to suspend issuing bills to clients temporarily from the date of this announcement until September 4,” it said.
On Monday, Mr Hun Sen said the technical error had affected polices being implemented by his government to assist poor families.
He ordered the Minister of Industry and Handicraft to work urgently with PPWSA to adjust the calculation of water fees and return the overcharged money.
Phnom Penh resident Vannarith lauded Mr Hun Sen’s intervention and the PPWSA’s announcement.
“In recent months, the price of water changed, and my family always wondered why,” he said. “When we complained at the payment booth, there was no answer. However, there is an answer now.”