Imagine spending over $1,000 on Apple’s shiny new iPhone XS or XS Max and then realising that it fails to charge consistently when plugged in.
Well, this is exactly the scenario reported by many users of Apple’s flagship. Details of the bug have cropped up forums, where some owners have complained that the device fails to charge when plugged in to a main power source from ‘sleep’ mode.
Users have found that they need to first wake the device to initiate charging, or unplug the cable and try again.
YouTube tech reviewer Lewis Hilsenteger, who presents the Unbox Therapy channel, demonstrated what he coined “chargegate” in a video.
He tested the charging performance of nine iPhones by plugging them into official Apple power adaptors.
Many of the new edition iPhone XS and XS Max phones would not charge when plugged in. Most handsets would begin to charge only after the display had been woken up. Meanwhile, his 2017 iPhone X charged without a hitch.
“Responding to those people on a platform like this should bring light to it and hopefully some sort of software fix, if possible,” he explained in his video. “This is my job. I have to call this stuff out. I have to hold these companies accountable.”
Apple is yet to announce a response to the rumours or to release a fix.