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Foodpanda trying to solve delivery fee grouses

Sen David / Khmer Times Share:
Foodpanda rider delivers food to customers in Phnom Penh. KT/Tep Sony

Foodpanda representative said that the company is trying to find a solution to disgruntled deliverers so that they are paid properly.

More than 200 deliverers protested on Monday along Hun Sen Boulevard, widely known as Road 60 Metres, in Phnom Penh’s Meanchey district to demand the company increase their transportation fees.

Foodpanda representative said in a statement issued yesterday that the company is aware of the deliverers’ problem and will discuss it with them.

The statement said that due to a technical issue affecting fee calculations, a small number of deliverers received less fees than they should.

“We are working to fix the technical problem and will ensure that affected riders are paid properly,” it said.

Riders also expressed concerns about a recent revision in rider payment structure, it said, adding that rider payment structure is dynamic and updated regularly to reflect current demand and supply status, with a lot of careful consideration.

“In the past year since we started operating in Cambodia, Foodpanda has always provided fair compensation to our riders, so they can continue to earn a living in a flexible way,” it said.

“We will continue to have conversations with our riders to assure them we hear their concerns and will look at how to resolve the issues,” the statement said.

The deliverers said that they demand $0.70 for a delivery rather than are paid $0.40 for a delivery.

The deliverers also demand that they have a union representative and given more deliveries. They said that stores should be given clear addresses.

Noun Srey Soton, one of the Foodpanda deliverers, said he and others returned to work as usual yesterday after the company accepted their concerns.

“We are waiting for the solution from the company after we raised our concerns with it,” he said.

Currently, there are a lot of goods delivery services, including Nham24, Muuve, E-gate, Grab and TADA, foreign own businesses that have just announced online platforms for goods delivery services.

 

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