An Australian tour agency has publicly apologised for wrongly captioning a picture of Angkor Wat by stating it is located in Vietnam.
In an email sent to the Tourism Ministry’s deputy director general Thong Rathasak on Thursday, Wendy Wu Tours apologised to Cambodians and also the international community for the error. The apology came after the caption was widely criticised.
A ministry statement today said that in the email the agency said: “We are all indeed extremely sorry for any complaint and undue criticism you and the Ministry of Tourism have received on this matter from your stakeholders.”
It explained that the mistake was made because of a design error in the brochure and the caption was supposed to have been “Southeast Asia” as the agency offers holidays throughout the region.
It said: “The agency has launched a new holiday collection to Southeast Asia and have two brochures for the collection. Both the brochures were supposed to contain the same holiday destination and Angkor Wat picture.”
“However the two separate brochure covers were mocked up by the studio with one cover using the title ‘Vietnam’ in Australia and New Zealand, and the other used the correct title of ‘Southeast Asia’ in the UK,” it added.
The error has already been sorted out on the agency’s website, social media channels and brochures.