One-window service offices in Svay Rieng province has reportedly provided over 120,000 services so far, with the province earning more than $1.6 billion to be used for its development.
Speaking during a press conference tackling the progress of the Svay Rieng province at the Council of Ministers yesterday, deputy provincial governor Ros Pharith said from July 2018, the OWSOs have processed 123,890 cases forwarded by 123,643 residents.
“The provincial hall operates four one-window service offices in the districts of Bavet, Svay Rieng, Svay Chrum and Romeas Hek and one more in the provincial hall, all of which ensures the administration of services through simple, effective, efficient, transparent and accountable procedures,” he said.
“The provincial hall plans to expand the presence of one-window service offices across all districts in the future. Our target for next year is to set up such offices in three more districts – Kampong Ro, Svay Teap and Romduol – depending on the annual budget,” he said.
San Chey, executive director of the Affiliated Network for Social Accountability, said the quality of public service provided via the OWSOs have so far been transparent and commendable.
He said that in the past, public service procedures were complicated. This previously led to a decreased level of confidence to the government among the people, who often complained about being asked to submit several documents only to be met with little to no results. Chey said the government workers’ poor communication and interpersonal skills were also a frequent complaint of the people.
“We want to see civil servants conduct more assessments about the needs of the people and work on how access to public services from one-window service offices can be expanded,” said Chey.
“To improve the facilitation of public services, the government should make more services accessible through one-window service offices and departments close to residential areas,” he added.