The Ministry of Post and Telecommunications (MPTC) has called all cellular operators to improve their signals in the Kingdom, as the network experiences a surge in use because of growth and COVID-19 isolation policies.
The MPTC stated, there are “spotty” cellular signals in some areas and assigned the Telecommunication Regulator of Cambodia (TRC) to conduct inspections of cellular signals. The ministry has also urged all operators to install the necessary equipment and additional cell towers needed to improve their signals.
It noted that demand for both cellular and internet services have significantly increased – especially for schools online learning during the pandemic.
“All cellular operators must improve their signal in all areas, notably urban areas and new development zones by promptly installing additional equipment and new cell towers. They must also ensure quality cellular services for their consumers under their licence agreements,” they said.
It added added that any low-quality services demonstrates unethical practices as stated under the law of consumer protection.
According to the TRC in 2019, SIM-card subscribers in Cambodia numbered 21.67 million, up to 12 percent from the previous year.Yusos Sary, senior regulatory and government affairs principal of Smart Axiata, said on behalf of all telecom operators we are working hard to solve any issues.
“We have found, regarding poor quality services, that there are several challenges. First, is the unreliable electric network which causes delays for our infrastructure expansion. Second, is the height of some construction projects that are acting as a barrier to our signals, while others have cut through our optical cables. And, finally, some residential projects are not allowing an antenna to be installed on their projects,” Yusos said.
“To improve the overall quality of service will require involvement from all relevant stakeholders,” he added.
- Tags: cellular