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Facebook to help retailers create online stores if they are hurting

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Bangkok Post

AFP – Facebook has unveiled free tools for retailers hit by the pandemic to create online storefronts at the social network and Instagram.

The initiative by the massive social network aims to assist the retail sector, which has been crushed by the Coronavirus lockdowns around the world.

Merchants can easily set up shops on Facebook and Instagram, customise looks and display products, according to the California-based internet giant.

“This is the biggest step that we’ve taken yet to enable commerce across our family of apps,” Facebook Chief Executive Mark Zuckerberg said.

“If you’re running a small business or if you’re thinking about starting one even from your living room, you have a whole suite of tools available that can help.”

The primary focus of Facebook’s “Shops” is to make it easy for businesses to have online storefronts to survive during the crisis and ride the online shopping trend into the future, according to Zuckerberg.

“We really hope that our commerce solutions help businesses not only survive but thrive during coming months and adapt to new consumer behaviour,” said Instagram Shopping product lead Layla Amjadi. Facebook is already involved in e-commerce, with a Marketplace for selling goods and as a venue where businesses court customers through pages at the social network or Instagram. Businesses have an option to buy Facebook ads to direct customers to their online shops. Sales can be made at websites off the social network.

Merchants in the US can use a Facebook checkout service to handle transactions, paying a nominal fee.

Shops will roll out in coming months to some 160 million businesses that already use the social network.

Zuckerberg said information about what people buy will be kept private unless shoppers want to tell friends about purchases.

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