The owners of the MS Westerdam, which was refused docking by six countries across Asia and the Pacific, have expressed their appreciations to Cambodia’s Prime Minister Hun Sen and other leaders.
“We extend our deepest gratitude to Cambodia’s Honorable Prime Minister Hun Sen, President Trump, Canadian Foreign Minister Champagne, elected officials across the country and governments around the world for providing support and being effective allies in bringing our guests home,” said Stein Kruse, Group CEO, Holland America Group and Carnival UK.
“We are pleased with the successful resolution of this challenging journey that was complicated by unfounded fears stemming from erroneous information with respect to the medical condition of Westerdam’s guests and crew.
“This has all been a terrible and unfortunate misunderstanding that has impacted 2,257 people on board and hundreds of others shoreside who have worked 24/7 to get our guests home,” he said.
Kruse added that flight details are being communicated to guests as they are finalised, and it is expected that a full disembarkation will take a few days, given the charter flight schedule. During this time, guests will remain comfortably on board with full service in operation.
“In addition to homeward travel provided by Holland America Line, guests have received a 100% refund of their cruise fare, plus an additional 100% future cruise credit. We hope that guests on this voyage will join us again and sincerely thank them for the many compliments we have received for our crew and the acknowledgements that this situation was out of our control,” a statement posted on the vessel owner’s website said.