The Interior Ministry is looking to improve One Window Services in three provinces and the capital to better manage issues surrounding land ahead of its official launch at the end of this month.
Prak Sam Oeuen, director-general of the Interior Ministry’s general administration department, yesterday said residents who want to resolve land issues have to go through the One Window Services at Provincial Halls and at its current stage, the process is cumbersome.
Mr Sam Oeun said he held a meeting with Phnom Penh Governor Khuong Sreng and representatives of Kandal, Kampong Cham and Siem Reap provinces to see if the four areas can make the process faster before looking into other parts of the country.
“This is a reform to make services better for people,” he said. “We are reviewing what the challenges are so we can make it convenient for people to come and get services.”
“First, we will review procedures of how land is registered and how land titles are transferred before we review other services,” Mr Sam Oeun added.
He said the One Window Services has been in its testing phase since the end of 2018, and the government is planning for an official launch at the end of this month.
“People can come to one place to receive all the services they need…prices will be displayed,” Mr Sam Oeun said.
Soeng Sen Karuna, senior investigator for the rights group Adhoc, yesterday said One Window Services will help the public.
“The quality is good because [it is transparent],” Mr Sen Karuna said. “In the past, public service procedures were complicated and people were unhappy because of the number of documents they had to submit which yielded no results.”
“So we hope that this will help resolve issues about timing,” he added.
San Chey, executive director of the Affiliated Network for Social Accountability, yesterday agreed with Mr Sen Karuna, adding some civil servants lack communication skills when interacting with the public.
“We want to see civil servants conduct more studies about the need of people and how they can access public services from One Window Services,” Mr Chey said.
- Tags: one-window services