Samsung has delayed shipping for its much-vaunted Galaxy Fold device after a string of reviewers complained of broken and damaged displays.
Some reviewers removed a “protective layer” from the screen which Samsung later said was supposed to be permanent fixture. In other cases, Fold displays failed after normal use scenarios bringing the durability of the almost $2,000 device into question.
“While many reviewers shared with us the vast potential they see, some also showed us how the device needs further improvements that could ensure the best possible user experience, said Samsung in a statement.
“To fully evaluate this feedback and run further internal tests, we have decided to delay the release of the Galaxy Fold. We plan to announce the release date in the coming weeks.”
Samsung says the plastic displays of certain failed units showed damage to the top and bottom exposed areas of the hinge were to blame, while also acknowledging an instance where substances found inside the device affected the display performance.
“We will take measures to strengthen the display protection, claimed Samsung. “We will also enhance the guidance on care and use of the display including the protective layer so that our customers get the most out of their Galaxy Fold.”
Samsung teased the revolutionary smartphone – alongside the S10 + – at the MWC consumer electronics show 2019 in Barcelona in February.
The Samsung Galaxy Fold comes with an external display paired with a larger internal screen. Samsung says it is forging ahead on revolutionising how consumers use handsets.
The Galaxy Fold’s external screen is a middling 4.6-inch affair; at 1960 × 840 of resolution and ludicrously large bezels.
Open the Fold up and the device transforms into a 7.3-inch, 2152 × 1536 Infinity Flex tablet display.
“Ten years after the first Galaxy. We didn’t just change the shape of the phone. We changed the shape of tomorrow,” reads the device blurb.
“Samsung is writing the next chapter in mobile innovation history by changing what’s possible in a smartphone. Galaxy Fold introduces a completely new category that unlocks new capabilities never seen before with our Infinity Flex Display,” said DJ Koh, President and CEO of IT & Mobile Communications Division, Samsung Electronics.
“We created Galaxy Fold for those that want to experience what a premium foldable device can do, beyond the limitations of a traditional smartphone.”