Smart’s partner BIMA wins award for mobile innovation in health

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BIMA, Smart Axiata’s partner, was awarded the ‘Best Mobile Innovation for Health & Biotech’ Award at the GLOMO Awards in Barcelona. Supplied

BIMA, Smart Axiata’s partner for delivering mobile-based health and insurance products to customers in Cambodia, scooped the ‘Best Mobile Innovation for Health & Biotech’ Award at the prestigious GSMA Global Mobile Awards (GLOMO Awards) in Barcelona in February 2019.

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The awards ceremony recognises and celebrates the very best innovations that help evolve as well as develop the mobile industry.

In Cambodia, Smart and BIMA launched their partnership in 2014 to offer customers access to simple and affordable mobile-based insurance products. Together, they offer consumers Smart Life and Smart Health Insurance and, in 2018, mHealth was launched as a loyalty programme for Smart Insurance subscribers. mHealth offers customers unlimited access to quality doctors over the phone as well as free medication delivery in Phnom Penh along with their doctor’s prescriptions by SMS.

Besides being available in Cambodia, mHealth from BIMA is also offered in Bangladesh, Ghana, Pakistan and Paraguay and has reached over 2.2 million customers by now.

“At BIMA it is incredibly motivating for us to be recognised as a leader in the mobile healthcare industry. We are focused on providing the best possible mobile-based health services to people who need it most,” said Tapas Kuila, country manager for BIMA Cambodia.

“In emerging markets like Cambodia, it is common to have to travel long distances and to sacrifice long hours waiting in a clinic before seeing a doctor. For those who work outside of the professional sector, the hours lost also have an impact on their income. These factors often prevent people from seeking medical help when they need it,” added Mr Tapas.

Following this award, BIMA aims to further strengthen its end-to-end solutions that addresses inequalities and grow mHealth by offering this service to all BIMA customers across Asia, Africa and Latin America.

“Many Cambodians do not have insurance because they lack knowledge and are unable to gain access to credible insurance products. However, through our partnership with BIMA, both companies can offer a unique agent distribution model leading to BIMA being able to reach out to hundreds of thousand customers. Congratulations to BIMA for this award which will motivate us even more to improve accessibility and affordability of mobile-based insurance products,” said Thomas Hundt, Chief Executive Officer of Smart Axiata.

The GLOMO Awards are judged by independent experts, analysts, journalists, academics and, in some cases, mobile operator representatives.

Smart Axiata Co., Ltd., Cambodia’s leading mobile telecommunications operator, currently serves eight million subscribers under the ‘Smart’ brand. Smart Axiata is part of Axiata Group Berhad, one of Asia’s largest telecommunications groups.

Smart is at the forefront of mobile technology advancement in Cambodia. Smart was the first network to introduce 4G LTE in 2014, 4G+ in 2016 and 4G+ with HD Voice (VoLTE) in early 2017. In mid-2017, Smart introduced cutting-edge 4.5G, manifesting its data leadership position in Cambodia. Smart also provides 2G, 2.5G, 3G and 3.75G mobile services as well as international roaming across more than 190 countries. Its extensive nationwide network coverage stretches to more than 98 percent of the Cambodian population.

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