The Civil Service Ministry today urged public institutions to go digital to provide more efficient and timely services to the public.
The ministry, in collaboration with UNDP, today launched the National Conference on Public Sector in the Digital Era to seek innovative ways to improve services.
The conference brings together experts and civil servants from across the region to discuss public sector innovation.
Yuk Bunna, a secretary of state at the ministry, today said that the ministry encourages public institutions to provide services by using digital technology.
“We usually take two months to collect data or complaints from the residents through letters but if we go digital we can do this within two hours,” he said.
Mr Bunna said that previously, social interactions were between humans and humans but now they involve humans and machines.
“Using technology is a public sector reform and we must switch to smart and digital governance,” he said. “This way people will get public services more effectively and on time.”
Full story in Tuesday’s paper