The National Social Security Fund on Saturday released a statement denying online media claims that a provincial hospital discriminated against a card member who sought treatment recently.
Neang Theara, who works in Siem Reap, recently posted on Facebook that when he went to the hospital and showed his NSSF card, the hospital did not take care of him.
After the post went viral, NSSF officials went to the hospital to investigate the matter and also spoke to Mr Theara.
The NSSF said that Mr Theara misunderstood the situation when hospital staff asked him to fill a form to specify what treatment he was seeking.
It said that filling the form is required for free treatment, but the patient thought that the hospital was not going to treat his wound.
“It is a general practice for hospital staff to issue the form to patients seeking free treatment,” the statement noted. “It is not a form of discrimination against patients holding NSSF membership cards.”
The statement added that the NSSF always welcomes criticisms from the public to improve its services.
Pav Sina, Collective Union of Movement of Workers president, said that there have been some complaints from workers who hold NSSF membership cards over hospital services.
“I think that relevant ministries should ensure that NSSF members are treated just like paying patients so that card holders will be confident that they will get good service,” he said.
Full story in Monday’s paper