The Anti-Corruption Unit yesterday announced the result of its investigation into slow work by General Department of Identification officials, saying that the sluggishness was caused by a high workload and lack of budget, equipment and human resources.
The ACU looked into the issue after multiple people complained, accusing the department of slow work in correcting civil registration certificates.
The ACU said it found that the sluggishness could also be attributed to the department just taking on the work recently after it was handed over by the Ministry of Interior and Ministry of Justice.
It said that the process was complicated and an influx of applications came in after the department started the work in October 2017.
The ACU added that a work overload and lack of budget, equipment and human resources made the department unable to process applications within the defined ten-day period.
“Correcting civil registration data must be done 100 percent carefully to make changes to the data,” the ACU added. “Otherwise, it can cause a legal problem.”
Prok May Oudom, deputy director-general and spokesman of the department, said that his department just began its work four months ago and needs time to improve efficiency.
He said that about 80 to 100 people requested corrections to their civil registration certificates every day, while the number of officials working was insufficient to respond to the need.
“We cannot just see the application and correct it right away,” he said. “We need to study other documents for fear that it affects personal benefits and identity because correcting one document can affect the benefits of the same individual who has personal data in other documents.”
According to a 2017 report by the Ministry of Interior, the ministry issued a decision to modify or nullify 521 copies of civil data, 6,170 copies of civil registration and received 1,457 court verdicts for correcting certificates.