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Mobile Operators Given New Deadline to Register SIM Cards

May Kunmakara / Khmer Times Share:
Telecom companies have been given another extension to register all the SIM cards belonging to their subscribers after the three main mobile operators requested more time. KT/ Mai Vireak

Telecom companies have been given another extension to register all the SIM cards belonging to their subscribers after the three main mobile operators requested more time.
The Telecom Regulator of Cambodia (TRC) has given mobile operators until March 22 to register all their subscribers. The TRC and the General Department of National Police had given operators a deadline of December 22 last year to register all their users, a move they said would prevent social disorder, crime, terrorism and would give customers protection. The deadline has now been extended until March 22.
The latest extension comes after requests by the three main mobile operators – the Vietnam-owned Viettel (Cambodia) Pte, the Malaysia-owned Smart Axiata and CamGSM, which is also known as Mobitel and is owned by local conglomerate Royal Group. The three operators said they asked for the extension as they were facing challenges in registering their subscribers.
“In order to respond to the request, the TRC has allowed an extension for another three months starting from December 22 until March 22 for all mobile operators to comply with the directive from the inter-ministries. We will not make another delay,” an announcement from the TRC released earlier this month said.  
The announcement also requires all operators to promote the regulation to all their branches and distribution agents and make sure it is followed. Any subscribers who have lost the ID documents or don’t have any identification recognized by law will have to get certification from a local authority, the TRC said.
“After March 22, all mobile operators will have to deactivate or delete those subscriber’s numbers that don’t have identification from the system,” it said. “If they don’t comply with this last directive, the TRC will cooperate with the Ministry of Post and Telecom and the Ministry of Interior and take strict action.”
The Malaysia-owned Smart Axiata said in a press release that the company is complying with the TRC directive by calling their subscribers that has not provided identity documents and also set up a system for their subscribers to register online.
“In support of the Royal Government of Cambodia and to enforce SIM registration for the purpose of national security and subscriber protection, Smart Axiata would like to ask all Smart prepaid subscribers to check their profiles and to register, should you not already be,” said the company.
“If your SIM card is not registered or your profile is incorrect or incomplete, please click on simreg.smart.com.kh to register or update. You can also register or update your profile at your nearest Smart shop. ID card and phone number required,” it added.
Viettel, which operates under the name Metfone, said that following the instruction from the regulator it had asked all its prepaid subscribers to check their information about registration and update it if it was incomplete or incorrect. “Metfone subscribers can visit any Metfone showroom or authorized Metfone dealer all over the country to register their information. Please bring along your Khmer identity card or passport and your SIM card. All must be original and valid,” said the company.
The company is also providing free of charge SMS messages to check information about subscriber information. According to the Ministry of Posts and Telecommunications, about 21 million mobile phone SIM cards were sold by the end of last year, or about 1.4 per person. When compared with other ASEAN countries, Cambodia’s percentage of mobile phone users ranks second to Singapore.  

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