The Telecom Regulator of Cambodia yesterday issued a directive to mobile operators to ensure they are transparent with automatic fees charged to customers after a spike in complaints.
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According to the directive, signed by the president of TRC on Tuesday and issued yesterday, the country’s six mobile operators must from now on make it plainly clear to customers what automatic charges will be applied to their accounts and how to unsubscribe from such services.
“Telecom Regulator of Cambodia would like to inform all the owners and presidents of the mobile operators that presently the subscribers made many complaints and got angry with the abnormal fees charged without advance notice,” the letter said.
“To avoid any problems, TRC would like the mobile operators to clearly specify information about fees for any services provided.”
Im Vutha, TRC spokesman, said the letter has already been sent to the mobile operators.
“We saw many complaints from subscribers on social media, so we decided to issue the letter,” he said.
“We don’t want any misunderstanding between the companies and the customers. We hope that they will follow our direction – if they run the business, they have to be clean and not cheat customers.”
Mr Vutha added that the TRC is now planning to set up a complaint form on its website and Facebook page to ensure action is taken by the operators in the wake of the directive.
By the end of last year, there were six mobile companies with almost 20 million subscribers, of which 7.4 million were internet subscribers, in the kingdom.