NagaWorld formed its Sustainability Department in 2013 to focus on ongoing programs to reduce its environmental impact. Policies and projects have been implemented in key areas to guide the decision-making process which assists NagaWorld in acting for the betterment of the Kingdom of Cambodia and its people. In 2016, NagaWorld was certified by ASEAN Tourism Forum and recognized as an ASEAN Green Hotel. The ASEAN Green Hotel Standard is an initiative to recognise efforts in the tourism industry to ensure sustainable tourism through the adoption of environmentally-friendly and energy conservation practices.
Energy & Carbon: The goal is to reduce energy consumption without compromising customer satisfaction and operational efficiency and to minimise NagaWorlds carbon footprint by adopting and implementing carbon reducing projects.
NagaWorld is compliant with the relevant Cambodian law and regulations on environmental protection and is working towards reducing energy consumption. An energy audit based on the American Society of Heating, Refrigerating and Air-Conditioning Engineers (“ASHARE”) walk through audit – level 1 and 2 was first completed in March 2015 and thereafter performed monthly in order to identify opportunities for energy savings.
NagaWorld seeks to reduce both direct and indirect emissions. Direct emissions are the CO2 emitted through its activities, including facilities and vehicles. It is working diligently to minimize the CO2 released by implementing carbon alternative projects, following ISO 14064-1 guidelines for measurement and reporting.
Indirect emissions are those produced while manufacturing and transporting the products and services. To reduce these, NagaWorld attempts to source domestic products where possible and to work closely with its suppliers to develop local supply chains. The main program being implemented is an “ongoing re-commissioning” system which consists of optimisation of its consumption through monitoring and benchmarking of energy and water consumption on a daily basis. Irregularities are studied in order to determine causes and develop solutions.
On the operational side; the heating, ventilation, and air conditioning (“HVAC”) systems of an entire hotel wing were replaced in 2015 with more energy efficient systems. More than 80% of the “traditional” lighting in public areas and hotel rooms have been replaced with energy efficient LED lighting;
Presence sensors were installed in employee bathrooms to switch off the lights when the rooms are not being used. In addition, electrical hand dryers were installed in all the public bathrooms which reduces the consumption of paper towels by 20% in the bathrooms.
In the guest rooms, a card system was set up in order to shut down the power (A/C, lights, electrical appliances) when the guests are outside, while activity sensors were placed in the kitchen equipment to ensure the systems are operating in an optimal manner.
Since commencing operations, NagaWorld has operated using diesel electrical generators. In 2015, it received confirmation that the city grid could support its usage. NagaWorld was connected to the Phnom Penh electricity grid in October 2015. This has reduced energy consumption and emissions of greenhouse gases significantly. In 2016, the total energy consumption totaled approximately 31,600 tonnes of CO2.
Water: Main goal is to reduce water consumption by adopting technology and rethinking our processes while generating awareness amongst hotel guests.
All water at NagaWorld is provided by the Phnom Penh Water Supply Authority to World Health Authority drinking water standards. NagaWorld is committed to using water in a responsible manner and have developed strategies to reduce its water consumption by applying mechanical systems, monitoring water consumption, and benchmarking this on a monthly basis.
Improvements included the “opt-in” initiative which offers in room hotel guests the choice to decline daily linen changes.
Employees and customers are also educated on the importance of water conservation and waste management and are provided with information about how they may contribute, both at work and at home.
Waste: NagaWorld has embraced the 3R strategy it its waste management: Reduce, Reuse, and Recycle.
By embracing the 3R strategy in NagaWorld’s waste management, the aim is to reduce the amount of waste which would eventually end in landfill. The Sustainability Policy encourages the use of goods with low negative impact on the environment to minimise consumption and reduce waste without impacting the guests’ experiences and reuse as much as possible when safety and hygiene are not compromised. It also emphasises life-cycle thinking into every business decision made.
Some examples of how these are put into practice include:
Posters have been set up in the staff canteens to encourage employees to take only the food that will be eaten, and nothing more.
Some of the boxes and wooden pallets from product deliveries are given back to the suppliers for their next deliveries. NagaWorld also keeps the unwanted boxes to file its documents.
Ground coffees is reused in the public areas ashtrays to naturally cover the smell of cigarettes.
The hotel guests have the option to reuse their towels and bedsheets, to save energy and water.
NagaWorld has created a partnership with a farm do divert organic wastes to collect only food scraps which are collected by the farm with the food leftovers cooked and used as animals feed.
All toners are collected and sent to a local recycling shop specialised in IT. All broken or obsolete electronic equipment (laptop, phone, printers) are also collected and sent to be recycled.
The restaurants use cooking oil collection service to recycle the used cooking oil to biodiesel.
NagaWorld set up a wide recycling program in 2015. Recycling bins have been added to the normal garbage bins in all the hotel rooms and offices in order to allow the guests and staff to sort the recyclables.
Air: Actively working to improve air quality within our premises.
Providing good air quality within the premises is done through regular monitoring, carried out in accordance with international standards in order to ensure a safe and comfortable environment for employees & guests. This includes a weekly Indoor Air Quality test to identify any potential issues, based on a range of key indicators including temperature, relative humidity, CO2, carbon monoxide, light and sound. Employees have supported these efforts by bringing in their own plants to participate in making the office green.
Awareness: Committed to being a responsible and proactive member of our community.
NagaWorld strives to share information about sustainable options with the community, its staff and guests in the belief that knowledge leads to positive change. Training is provided to employees and they are encouraged to contribute their ideas for the improvement of overall sustainability efforts.
Internal Posters for Corporate Ecological Responsibility have been posted on the following topics to help inform our staff on: Aircon temperatures, switching computers and screens off when leaving work, bathrooms using hand dryers instead of paper to dry hands saves 300 000 paper tissues a year, recycling bins and water conservation.
NagaWorld Kind Hearts
The culture of giving back to the society is deeply rooted in the organisation’s culture and can be seen with the setup of NagaWorlds Kind Hearts, a voluntary team of NagaWorld employees. Supported by the company, NagaWorld Kind Hearts initially gives their attention to underprivileged school children in providing assistance in improving their education and lives.
Formed in March 2014, NagaWorld Kind Hearts has now expanded its program and is focused on the core areas of education, sports and environmental development and awareness. The green actions include introducing city clean-up days within Phnom Penh, tree planting activities, waste collection management and implementing 3R – Reduce, Reuse and Recycle programs with the schools in provincial areas.
To date, NagaWorld Kind Hearts had completed seven Clean Up Days to beautify Phnom Penh and the provinces; and planted more than 2500 trees (with the long-term plan of planting 5000 trees over 5 years), and collected more than 2 tons of waste from schools in provincial areas with the children under the 3R program.
All these initiatives have been receiving an overwhelming positive response from the public and communities. In addition, dozens of rubbish bins have been donated to underprivileged schools and communities; with close to 1500 students being educated on environmental awareness.
NagaWorld has been active in promoting Earth Hour for the past three years. During these highly publicised environmental awareness campaigns, NagaWorld shut off the external lights on its property and various outlets for an hour in March 2015 and in April 2016. Candle-lit dinners were offered at key restaurants and lights dimmed as well as the event being promoted though various internal marketing and social media to help raise the awareness with NagaWorld’s guests and staff.
Every green action no matter how small it may be, from NagaWorld Family members and driven by company policy contributes to enhancing NagaWorld’s sustainability and environmentally friendly actions. NagaWorld is determined to continuously improve its practices and strongly believes that its sincere, committed and concentrated efforts will make a difference for its customers, employees, community and the Kingdom of Cambodia for a sustainable and greener future.
Green Key Global
NagaWorlds was certified by Green Key 2015 (the 2nd consecutive year) rewarding its environmental practices. Green Key Global is the leading international environmental certification body designed specifically to recognise lodging properties committed to improving their sustainable initiatives.
Samdech Techo Prime Minister Eco-Business Awards for Tourism
NagaWorld’s continued progress in sustainability was recognised and rewarded with winning the “Samdech Techo Prime Minister Eco-Business Awards for Tourism. This award aims to encourage the participation of businesses in eco-business, which contributes to the development of the economy, environment, society, and culture.
ASEAN Green Hotel
NagaWorld received the ASEAN Green Hotel Certification in 2016. The ASEAN Green Hotel Award is a form of appreciation and recognition given to hotel industry players whose operations are based on environmentally-friendly principles and do their best to save energy to achieve sustainable tourism. ASEAN Green Hotels are hotels which are environmentally friendly, especially in terms of energy and water conservation, pollution control, waste management and public awareness.