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One-window service expands

Pav Suy / Khmer Times Share:

The Interior Ministry says it will create six more one-window service offices in five provinces to speed up delivery of public services and eliminate unofficial fees.
The offices will be in Sangke and Thmor Kaul districts of Battambang province, Kandal’s Saang district, Prey Veng’s Svay Antor district, Kampong Cham’s Cheung Prey district and Takeo’s Tram Kak district.
Such services mean that multiple government offices can be accessed in the one place.
Saang governor Nhim Vandin said the office will benefit nearly 200,000 people in his district.
“The office will be built on the district hall space,” he said.
“With its presence, the service will be closer to the people and will be more convenient for them.”
One-window services were introduced in 2003 to reach out to people in rural areas and to ensure transparency, accountability and effectiveness.
There are now about 40 of the offices around the country.
Sangke district governor Kim Vannak said the move by the ministry will benefit local people greatly. “What is important about the service is that first the price is clearly set as written on the information board at the office, so there will be no payment of an unofficial fee.
“Second, the service is close to the people. Last, the service is quick,” he said.
“The creation of more offices took the model from the pilot project of two offices in Battambang district and Siem Reap district and the model is copied from Germany and Italy and we saw the success.” He said the office will be built near his district hall and serve nearly 120,000 people.
Preap Kol, the executive director of Transparency International Cambodia, welcomed the move and hoped for more such services all over the country.
“We welcome the expansion of the one-window service by the Ministry of Interior,” he said.
“Through our previous study, conducted by TI Cambodia, the one-window service was proven to be effective and efficient in providing public services to the people.
“It reduces corruption significantly and promotes accountability and transparency in the delivery of certain public services,” he said.
“We hope the government can establish such mechanisms throughout the country and use them to replace other mechanisms or procedures that are open to corruption and abuse of power.”

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