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Starbucks staff discuss opportunities and share experiences

Say Tola / Khmer Times Share:
Starbucks Cambodia hosts a panel discussion on customer service. KT/Srey Kumneth

The general manager of Starbucks Cambodia recently hosted a panel discussion with the operations services specialist, district manager and a store manager of the global coffee chain to share details of their commitment and the various career opportunities that Starbucks provides, as well as the efforts Starbucks has made to develop and engage all partners.

In the panel discussion “Opportunities with Starbucks: Connect with Something Bigger” held on March 9, Por Lim, general manager of Starbucks Cambodia, said that the reason Starbucks called their staff “partners” was that staff are vital to Starbucks.

“Their passion and commitment is more than the customer expects; it creates the fundamental basic requirement for Starbucks to develop all over Cambodia in the subsequent year. We will continue to focus on our partners by providing more opportunities, encouraging them to connect with something bigger and participating in Starbucks’ mission every day,” said Mr Lim.

Speaking at the same event, Van Naroath, operations services specialist, praised the opportunities she has been given by Starbucks to show her talent, improve her capacity and contribute to society, saying she started without any basic knowledge of coffee.

“I started working as store manager when Starbucks opened here in 2015. I was able to improve myself gradually, both in terms of skill and leadership style. It is quite impressive to be given such an opportunity to grow here. Aside from that, I am so proud to be a Starbucks partner,” said Ms Naroath.

Phon Sokmean, 23, a store manager at Starbucks Coffee Exchange Square who started working as a barista in the last two years, said Starbucks helped her to grow and show her potential though she is still young, and provided an engaging working environment.

“I didn’t even know how to taste coffee properly before. Yet Starbucks made me a better person. It is a place that helps me to fulfill my desire. It helps me to see a clear destination and goal in life. I do enjoy working here as I can perform and share lots of knowledge with my customers and partners,” said Ms Sokmean.

Starbucks launches its 10th branch at Eden Garden Phnom Penh Center. KT/Srey Kumneth

Or Leangheng, district manager, said working with Starbucks had given him the chance to visit other countries and learn about coffee plantations.

“I have learned lots from the experience of visiting a coffee plantation in Vietnam. There are many detailed steps in the process of making a quality cup of coffee. I’ve learned that it takes skill as well as a burning desire on the part of the barista,” said Mr Leangheng.

Starbucks Coffee has been present in Cambodia since December 2015, when the first branch opened at Phnom Penh International Airport. Starbucks Coffee has since opened many other branches in Phnom Penh and at Siem Reap International Airport, aiming to serve good quality coffee and offer convenience to customers.

Starbucks Coffee launched its 10th branch at Eden Garden Phnom Penh Center on March 10, 2018. This new branch is decorated with description of places where coffee is sourced. It serves many kinds of drinks and healthy food.

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